Shipping and Returns
Orders placed Monday through Friday (excluding holidays) will be processed and shipped out within 10-12 business days, provided the payment authorization and verification have been obtained. Orders placed over the weekend will begin processing the following business day. All customers will receive a confirmation email once the order has been received and a subsequent email with tracking information when the order has been dispatched.
SHIPPING WITHIN INDIA
We offer free shipping on orders delivered throughout India. GST will be added to your order at checkout. All orders are made to order and will be delivered within 10-12 days if not in stock. If in stock, they will be delivered within 5-6 days. In rare cases, some orders may be delayed due to government intervention, natural causes etc. We regret to inform you that due to national policies, we do not offer overnight delivery services.
Orders cannot be shipped to PO boxes. Please factor in an additional 2-3 business days for delivery to addresses in rural areas.
We offer free international shipping on all orders amounting to USD 200 and above, after any applicable discount. If your order is less than USD 200, a discounted shipping rate of USD 40 is applicable. We are unable to guarantee a shipping time frame for international orders, as this depends on customs clearance etc.
All applicable VAT, tariffs, duties and taxes, as per the destination country's regulations, are not included in your order and will need to be cleared by the customer upon delivery and paid directly to the shipping agency. In case of non-payment of taxes by the customer, Atelier Mon will not be able to entertain refund requests. All shipping charges are non-refundable.
We are unable to redirect orders once they have been dispatched, so please provide an address where the package can be successfully delivered. Once your order has been received and signed for, at the specified shipping address, any liabilities due to loss or damage are not the responsibility of Atelier Mon (Pebbles Pvt Ltd).
APO/FPO/DPO MILITARY ADDRESSES
All shipments to APO, FPO, and DPO addresses are sent via USPS Priority. Due to military handling time, delivery to some destinations may take up to 21 days.
MULTIPLE SHIPPING ADDRESSES
At this time, we can only ship to one address per order.
Once an order is submitted we are unable to change or cancel the order.
We accept returns and exchanges. We do not, however, offer refunds.
Returns and exchanges will only be permitted if requested within three days of receiving your package. All packaging must be sent back. Original jewelry tags should not be removed.
We cannot accept exchanges during an ongoing sale for anything purchased before the sale OR for any items purchased during a sale at any.
You can send us an email, WhatsApp message, or DM on Instagram.
Please keep in mind that you must self-ship the received merchandise to us and once it qualifies our quality check we shall dispatch your replacement order.
If you would like us to arrange a reverse pickup, a Handling Fee of INR 250 for Metro cities and Rs 350 for remote areas will be accommodated with your Exchange Item.
One of our Customer Care team members will be happy to assist you through this process. You can contact us by email at firstname.lastname@example.org or reach out on WhatsApp at +91 70428 15888
We'd love to hear from you - please use the form to send us your message or ideas. Or simply pop in for a cup of fresh tea and a cookie:
8808 Ave Dermentum, Onsectetur Adipiscing
Tortor Sagittis, CA 880986,
Monday to Saturday: 9am - 10pm
Sundays: 10am - 6pm